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Published on June 11, 2022

In the Spotlight: Meet the Revenue Integrity Team In the Spotlight: Meet the Revenue Integrity Team

The Revenue Integrity Team at Cape Cod Healthcare: (Back row) Billie-Jean Long, Liz Saulnier, Cheryl Sylvia, Kim Smith and Alex Parks. (Front row): Colleen Clark, Danielle Viera and Lori Merolla.

These dedicated professionals ensure compliance in billing and help to prevent revenue loss

Ever wonder what the Revenue Integrity team at Cape Cod Healthcare does exactly? Did you even know this department existed? Located on the first floor in one of Cape Cod Healthcare’s three-story brick building on North Street, these dedicated professionals work diligently to prevent compliance risk and revenue loss.

Revenue integrity is a hot topic in healthcare today. As healthcare organizations begin to define new roles for Revenue Integrity professionals and expand Revenue Integrity departments and programs, there is an increasing need to recognize the valuable contributions of these professionals in the healthcare setting.

“We work to ensure appropriate documentation and application of sound financial practices that can withstand audits at any point in time,” says Mimi Howie, director of Revenue Integrity at Cape Cod Healthcare. “We ensure compliance in billing and documentation by performing charge master maintenance, review charges, and address the root cause of edits. We also manage clinical appeals, payer audits and underpayments.”

But this tight-knit group knows how to have a little fun, too. Earlier this month, staffers engaged in some lively, team-building activities: Guess the Baby Picture, Best Remote Set Up, Yappy Hour and a Scavenger Hunt via Microsoft Teams Meetings.

Meet the CCHC Revenue Integrity Team, led by Director Mimi Howie and Manager Billie-Jean Long:

  • Alex Parks, Sr. Analyst
  • Cheryl Sylvia, Analyst
  • Angie MacLeod, Analyst
  • Liz Saulnier, Regulatory Affairs Specialist
  • Colleen Clark, Analyst
  • Kim Smith, Supervisor Clinical Appeals
  • Sara Gardner, Analyst
  • Lori Merolla, Healthcare Audit Analyst
  • Sherry Sajban, Charge Capture Specialist
  • Danielle Viera, Healthcare Audit Analyst
  • Chris Murphy, Analyst
  • Letita Davis, Healthcare Audit

Messages of gratitude for Revenue Integrity Department

Joe Walsh, Senior Manager of Information Systems at Cape Cod Healthcare, appreciates the collaborative approach and department’s team spirit. “In addition to all of the impactful work being done, everyone is a complete pleasure to interact with,” says Walsh. “I’m grateful for the relationships we have with all. The Revenue Integrity team truly fosters an enjoyable work environment.”

David R. Boucher, RPh, Pharmacy Supervisor, says the pharmacy values the Revenue Integrity’s assistance. “Thank you for working cooperatively with me to process billing issues as they occur. Enjoy your week and know how grateful we are to have such a wonderful group of people working with us!”

If you would like more information or to connect with the team, please contact Mimi Howie at mshowie@capecodhealth.org or Billie-Jean Long at bllong@capecodhealth.org.

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