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Published on September 18, 2022

CCHC Takes Home the GoldCCHC Takes Home the Gold

Cape Cod Healthcare’s IT team continues to build on its success since bringing the online medical records system, Epic, live nearly two years ago.

Cape Cod Healthcare’s IT team keeps its winning streak alive.

At Epic Users Group Meeting (UGM) Aug. 22-24 in Verona, Wisconsin, Cape Cod Healthcare was presented as a Tier 9 organization in Epic’s Gold Stars Program. Cape Cod Healthcare is in good company—organizations such as Mass General Brigham and the Mayo Clinic also placed in the Tier 9 level. Tiers 8 to 10 represent organizations with “cutting-edge and leading practices in Electronic Medical Record use.” The Gold Stars program, which runs on a scale of 1 to 10, shows where an organization is with the current adoption of clinical and financial features of the platform.

“Cape Cod Healthcare was able to achieve this goal because of our continued implementation of existing and new features included in each of the quarterly upgrades,” says Paul Solverson, Senior Vice President & Chief Information Officer at Cape Cod Healthcare. “It means that we are striving to make the maximum system capabilities available for our patients, physicians and employees. This achievement reflects all of the hard work we have put into the features we have built and implemented since we went live in November of 2020.”

Gold Stars is a well-established program, says Solverson. Epic rates all clients regarding how many of approximately 650 features have been implemented. While it is not a measure of actual adoption—it does mean that the features are turned on and available for use.

“We have achieved 10 stars for several of our modules,” says Solverson. “We at CCHC were awarded 8 stars in 2021 and achieved a 9-star rating in 2022. Only 4 percent of clients attain 10 stars and 14 percent attain 9 stars—we are in the top 18 percent of all Epic clients for features we have turned on.”

The first year of Epic saw a variety of achievements and benefits from the new system, including the registration of more than half of all CCHC patients on the MyChart patient portal. This high adoption rate exceeded CCHC’s original goal of 35 percent adoption rate by the end of the first year, which is what the majority of Epic customers experience, said Solverson. Having a single patient record enables doctors and other providers to have a more complete picture of one’s health status, since sharing notes and test results is now done automatically, in a single system.

Where does the Epic team go from here, and what still needs to be achieved? Solverson says the team will continue on its current path, but there’s more work to be done, such as working on behalf of patients through greater implementation and adoption of patient access, MyChart and other patient experience and self-help capabilities. He also adds that increased automation in the revenue cycle and improved interoperability and leveraging of system population health management are at the top of the list.

“It’s important to work with each and every department at Cape Cod Healthcare,” says Solverson, “to adopt the Epic Single Electronic Health Record capabilities to the best of our abilities to improve the patient experience, the quality of the care we provide and greater efficiency in the services we provide.”

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