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Published on November 16, 2020

Epic: Our exceptional efforts bring early success

Our execptional efforts bring early success

Teamwork and dedication have carried us through the transition

By J. Paul Solverson, SVP and Chief Information Officer

As we complete our first weeks utilizing the new Epic single patient record system, we should all feel proud of the job done to date. We have successfully launched Epic and are learning how to use the new system as we carry out our daily workflows and responsibilities. It has been an exceptional effort to get to this point. Thank you to everyone at Cape Cod Healthcare for your commitment to this important strategic evolution of our clinical and patient management information systems. Many long hours and your above and beyond commitment have propelled us through these first few weeks of use.

Change is not easy; and our transition to Epic is a significant and complex change impacting nearly everything we do. It is not unusual to experience issues and challenges as we learn how to use this new system. Our experience to date has been above average and better than most organizations. We are fortunate to have avoided any widespread system or operational issues impacting the care we provide our patients. While the volume of questions and issues may seem overwhelming at times, this is indeed a normal part of our early adoption of the Epic system. We fully expect this will subside in the coming weeks as we all get used to the new system and workflows. We have ensured that there is support for each of you using the Epic system, from the at-the-elbow support from our Super Users and ettain staff (orange lanyards), to the Epic HELP Desk and IT Connector team fielding Epic related tickets, and through our CCHC ITS, Epic and Deloitte project teams working diligently to resolve questions and issues as quick as we can.

The feedback and optimism from our initial use of the system is encouraging. We will have several more weeks of adjustment ahead of us as we continue to learn and improve our adoption of Epic. Please stay current and leverage the wealth of information and support that is available, including the Epic Daily Flash Reports, tip sheets, our Super Users and ettain support personnel, and the Epic HELP Desk to report questions and issues for follow-up.

Individually and collectively we are making a profound difference in the way we provide patient care. Thank you for your continued support.